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Update a username

In this article, we explain how to update a username.

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Written by Lucy Robbie
Updated over 3 weeks ago

⚠️Important: Usernames can't be changed once they have been created.

If you do need to change the username, a new employee needs to be created; the records can't be merged. Follow these simple steps to create a new user.

  1. Click the three-line menu.

  2. Click Configuration.

  3. Click Employees.

  4. Click New Employee.

  5. Fill out the relevant information.

  6. Click Create.

📌Note: Using apostrophes in a username may not work on the Access Care Planning app due to the different keyboard.

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