In the Access Care Planning app, there is a feature that is report a problem. This allows employees to report an issue from their device, which then sends an email to the email address that has been set up to receive the alerts. For example, they can report if a feature is not working and sync issues.
Set up email
You'll need to set up an email to receive the alerts to do this follow these steps:
Click the three-line menu.
Click Configuration, then click Branches.
Select the relevant branch.
Click Edit, then add the email to Alert Notification Email.
Click Update.
Report a problem
To use the report a problem feature, you need to have access to the Access Care Planning app as a carer, branch administrator or an other user. Tenant admins won't see this feature.
Tap the three-line menu.
Tap Report a Problem.
Select your category and add details of your issue.
Tap Submit, which then opens an email with your device details and the information you have provided.
Send the email.