Mobile app
Useful information to help with devices and the mobile app
By Lucy and 2 others3 authors18 articles
How mobile sync works — a guide for administratorsA plain-English explainer for Branch and Tenant Admins covering how ACP mobile syncs with the server, what triggers each sync type, how visit data flows from People Planner, and what…
Mobile sync troubleshooting guideStep-by-step troubleshooting for the most common sync failures on the ACP mobile app, including loading bar freezing, visits not appearing, and when to perform a clean sync.
View employee app usageIn this article, we will explain how you can view your employee's app usage in a report.
Register a deviceIn this article, we explain how to register a new device or edit an existing device.
Device is already registeredIn this article, we explain how to fix there is already a device registered with this UUID error.
Data retention policyIn this article, we explain how to change the data retention policy on the Access Care Planning app.
Make a device active and inactiveIn this article, we explain how to make a device inactive.
Report a problem featureIn this article, we explain how to set up and use the report a problem feature.
Device syncIn this article, we explain how to sync your device and different types of syncs.
Access Care Planning app login detailsIn this article, we explain how to login to the Access Care Planning app and how to find login details.
Unable to login to the Access Care Planning appIn this article, we explain why you are unable to log in to the Access Care Planning app.
Mobile app settingsIn this article, we explain mobile app settings and basic requirements.
Working offlineIn this article, we explain how you can work with your Access Care Planning app while offline.
Follow cases on the mobile appIn this article, we explain how to follow cases on the mobile app.
Complete visits on the mobile appIn this article, we explain how to complete visits on the mobile app.
Device versionIn this article, we explain how to find what device version you are using.
Next of kin log inIn this article, we explain how next of kin log in and navigate the Access Care Planning app.
GP Connect for Mobile