Mobile app
Access essential features quickly from your mobile.
By Lucy and 1 other2 authors23 articles
- Report a problem featureIn this article, we explain how to set up and use the report a problem feature.
- Mobile app settingsIn this article, we explain mobile app settings and basic requirements.
- Working offlineIn this article, we explain how you can work with your Access Care Planning app while offline.
- GP Connect for Mobile
- Geofencing Boundary
- Enhanced offline mode
- Why does "Retrieving your location" appear when starting or ending a visit?Learn why the app requests your location during visit check-in and check-out, and what to do if it takes longer than expected.
Device management
Register and manage mobile devices.
- Register a deviceIn this article, we explain how to register a new device or edit an existing device.
- Device is already registeredIn this article, we explain how to fix there is already a device registered with this UUID error.
- Make a device active and inactiveIn this article, we explain how to make a device inactive.
- Device versionIn this article, we explain how to find what device version you are using.
- View employee app usageIn this article, we will explain how you can view your employee's app usage in a report.
Sync & Data updates
Manage syncing and data updates.
- Mobile sync troubleshooting guideStep-by-step troubleshooting for the most common sync failures on the ACP mobile app, including loading bar freezing, visits not appearing, and when to perform a clean sync.
- How mobile sync works — a guide for administratorsA plain-English explainer for Branch and Tenant Admins covering how ACP mobile syncs with the server, what triggers each sync type, how visit data flows from People Planner, and what…
- Device syncIn this article, we explain how to sync your device and different types of syncs.
- Data retention policyIn this article, we explain how to change the data retention policy on the Access Care Planning app.
Visits & Care tasks
Complete visits and record care tasks.
Login
Set up the app and log in.
- Access Care Planning app login detailsIn this article, we explain how to login to the Access Care Planning app and how to find login details.
- Unable to login to the Access Care Planning appIn this article, we explain why you are unable to log in to the Access Care Planning app.
- Next of kin log inIn this article, we explain how next of kin log in and navigate the Access Care Planning app.