Failed authentication
When logging into the Access Care Planning app, if you get the error "failed authentication," this could be due to a few reasons, which are listed below. Common causes include incorrect inputs like username formatting, server entry, PIN, or configuration issues such as unregistered devices.
First, you want to check that the device is registered. This handy guide will help you do this.
If the device is registered, you'll need to verify that the device's UUID or IMEI number is entered correctly and that a user is associated with the device. To do this, follow these steps: Additionally, ensure that UUIDs or IMEIs are accurately entered without leading or trailing spaces to avoid errors.
Click the three-line menu.
Click Configuration, then Devices.
Find the relevant device.
From here, check that the UUID is correct.
🤓Tip: The UUID or IMEI is located at the top of the app's login page.
Also, check that the relevant user is added to the user's section.
From here, also check if the device and user are active.
If the UUID or IMEI is correct, check that the correct server, username and PIN are being entered for the employee who is trying to log in to the app.
Offline
Although the Access Care Planning app continues to function offline, you must be connected to mobile data or WiFi to log in to the app.
If you are using mobile data, ensure that Access Care Planning is enabled in your phone's settings to work with mobile data. To do this, follow these simple steps:
Find your settings app.
Select apps.
Search for Care Planning.
Ensure the Mobile Data toggle is enabled.