Failed authentication
When logging into the Access Care Planning app, if you get the error "failed authentication," this could be due to a few reasons, which are listed below.
First, you want to check that the device is registered. This handy guide will help you do this.
If the device is registered, you'll need to check that the device UUID or IMEI number is entered correctly and that a user is registered to the device. To do this, follow these steps:
Click the three line menu.
Click Configuration, then Devices.
Find the relevant device.
From here, check that the UUID is correct.
🤓Tip: The UUID or IMEI is located at the top of the app's login page.
Also, check that the relevant user is added to the user's section.
From here also check if the device and user are active.
If the UUID or IMEI is correct, check that the correct server, username and PIN are being entered for the employee who is trying to login to the app.
Offline
Although the Access Care Planning app continues to work offline, you do need to be connected to mobile data or WiFi to log in to the Access Care Planning app.
If you are using mobile data, you'll need to make sure that you have enabled Access Care Planning to work with mobile data in your phone settings. To do this, follow these simple steps:
Find your settings app.
Select apps.
Search for Care Planning.
Make sure the Mobile Data toggle is turned on.