Geofencing helps you verify that carers are in the right location when they start or end a visit. When a carer is outside the expected area, the app prompts them to enter a reason in their own words before they can continue, keeping your records accurate and giving you confidence in your visit data.
Geofencing is available on ACP Mobile only. It requires ACP Server 8.2.10 or later, and a tenant administrator must enable it through the ACP tenant preferences area, before it becomes available in the app.
⚠️ Important: Geofencing can't be enabled for mobile use until ACP Server 8.2.10 has been released. Once that version is live, a tenant administrator can turn it on through the tenant preferences area.
How it works
Each time a carer starts or ends a visit, ACP Mobile automatically checks whether they're within the expected distance of the visit location. There are two possible outcomes:
• Within the boundary – the visit starts or ends as normal with no interruption.
• Outside the boundary – the app displays a prompt asking the carer to enter a reason in their own words before they can continue.
Start or end a visit
In most cases you won't notice geofencing at all. If you're at the visit location, the app carries on as normal. If the app detects you're outside the expected area, or can't find your location, you'll see a prompt asking you to provide a reason.
Outside the boundary
Follow these steps if you see an Outside boundary prompt.
1. Tap Start visit or End visit as you normally would.
2. When the Outside boundary prompt appears, type your reason in the text field.
3. Tap Confirm to continue with the visit.
📌 Note: There are no predefined options - you must enter your reason in your own words. You can write up to 500 characters.
Location unavailable
If the app can't detect your location, you'll see a Location unavailable prompt instead. Follow the same steps: enter your reason in your own words, then tap Confirm to continue.
💡 Tip: If you regularly see a location unavailable message, check that ACP Mobile has permission to access your device location. You can update this in your device settings.
Reason recording and case history
Your reason is saved and automatically sent to your organisation the next time the app syncs. You don't need to do anything else.
Every geofence prompt is logged in the case history for the relevant visit and visible to tenant administrators and branch administrators. Each log entry includes:
• Whether it was a visit start or end.
• The date and time of the prompt.
• The reason entered by the carer in their own words.
Because carers enter their reasons freely rather than selecting from a predefined list, logs reflect the actual context of each situation and give you a more accurate picture of what happened.
Enable geofencing
You can enable geofencing for your organisation through the ACP tenant preferences once ACP Server 8.2.10 is live in your environment. You'll need tenant administrator permissions to do this.
Two settings control how geofencing behaves:
• Enable geofencing – turns the feature on or off for all carers in your organisation.
• Default geofence radius (metres) – sets how far from a visit location a carer can be before the prompt appears. The default is 100 metres.
⚠️ Important: Geofencing is available on ACP Mobile only. It isn't available on the web application.
📌 Note: If you've enabled geofencing in the tenant preferences but it isn't appearing in the app, contact your Access representative to confirm the feature has been enabled for your account.
When geofencing doesn't apply
The geofence check is skipped automatically in the following situations:
• Geofencing is turned off for your organisation.
• The visit location doesn't have valid address coordinates.
• ACP Server 8.2.10 hasn't been released in your environment yet.