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Unable to view 24-hour visits

24-hour visits may not appear in the visit list if the selected date filters do not cover the full duration of the visit.

Written by Lucy Robbie

If the visits section is missing a 24-hour visit, which contains daily logs of all historical and future visits scheduled for a client, the likely cause is the filter dates setting.

For instance, if you schedule a visit to start on 1 January at 00:00 and end on 2 January at 00:00, the system won’t display the visit if you filter only for 1 January. The system recognises that the visit starts from 1 January to 2 January, so you must include both dates in the filters to display the whole visit.

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