Access Care Planning

In this article, we explain why your visits aren't showing and how you can resolve issues.

Visits not showing

In this article, we explain why you may not be able to see case details and the associated case on a visit and how to resolve this.

Unable to see case details on a visit

In this article, we explain why carers may not be able to log out of a visit.

Unable to log out of a visit

In this article, we explain why the address is showing incorrectly on the mobile app.

Address location showing incorrectly

In this article, we explain why you may not be able to scan a QR code to start a visit.

Issue scanning QR code

In this article, we explain why carers are not able to see the case file such as key safe number and address on a visit.

Unable to see case files on visits

In this article, we explain why visits aren't showing against a visit and how to resolve this.

Visit not showing activities

Lucy Robbie

Useful information to help with visit troubleshooting

Visit troubleshooting

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