Visit troubleshooting
Useful information to help with visit troubleshooting.
By Lucy and 1 other2 authors11 articles
- Visits not showingIn this article, we explain why your visits aren't showing and how you can resolve issues.
- Visit records, activities, and care notes not showing — triage guideA triage guide for Tenant and Branch Admins to distinguish between sync delays, integration lag, and genuine data loss for visit records, activities, and care notes — covering when data…
- Why a carer cannot check in or end a visitA troubleshooting guide for Tenant and Branch Admins covering the most common reasons a carer cannot start or end a visit on the ACP mobile app, including time windows, required…
- Why activities are not appearing at the point of visitA step-by-step guide for Tenant and Branch Admins on why activities are not appearing for a carer during a visit on the mobile app, covering care plan configuration, role permissions,…
- Live View troubleshooting — black screen and display issuesTroubleshooting guide for Live View display issues including black screen, activity description errors, and performance problems on the case files visits page.
- Unable to see case details on a visitIn this article, we explain why you may not be able to see case details and the associated case on a visit and how to resolve this.
- Unable to log out of a visitIn this article, we explain why carers may not be able to log out of a visit.
- Address location showing incorrectlyIn this article, we explain why the address is showing incorrectly on the mobile app.
- Issue scanning QR codeIn this article, we explain why you may not be able to scan a QR code to start a visit.
- Visit not showing activitiesIn this article, we explain why visits aren't showing against a visit and how to resolve this.
- Unable to view 24-hour visitsIn this article, we explain why you are unable to see 24-hour visits from the services users visit page.