Overview
Access Care Planning (ACP) uses cookies to ensure the best possible user experience while maintaining transparency about data collection practices. The ACP cookie consent system allows users to make informed decisions about which types of cookies they allow, following industry best practices and regulatory compliance requirements.
What are Cookies?
Cookies are small files that help websites remember your preferences and keep you logged in. ACP uses cookies to provide the best user experience while giving you control over your privacy.
Cookie Consent Banner
When you first visit ACP, you'll see a cookie consent banner with options to choose from:
You can choose:
Accept all - Enable all features
Reject all - Use only essential cookies
Manage preferences - Choose specific cookie types
Cookie Types
Essential Cookies (Always on)
Required for login and basic functionality
Cannot be disabled
Analytics Cookies (Optional)
Help us improve ACP by tracking usage
Can be disabled with no impact on functionality
Functional Cookies (Optional)
Enable enhanced features like Evo Copilot, Evo Feeds, and support chat
Can be disabled but some features won't work
What Happens When You Reject Non-Essential Cookies?
ACP works normally, but these features will be disabled:
Support chat (Intercom)
Feedback surveys (Wootric)
Google Maps
Evo Copilot and Evo Feed features
Changing Cookie Preferences
Click the hamburger menu (☰) in the top-left corner
Go to Resources
Select Cookie Policy
Toggle cookie categories on/off
Save your preferences
Frequently Asked Questions
Q: Do I need to accept cookies to use ACP?
A: While you can use ACP with only essential cookies, we recommend accepting all cookies to ensure full functionality. Important features like Evo Copilot and Feeds, support chat, and maps, won't work if you reject non-essential cookies.
Q: Can I change my preferences later?
A: Yes, go to the hamburger menu → Resources → Cookie Policy anytime.
Q: Why do some features stop working when I reject cookies?
A: Features like Evo Copilot, Evo Feeds, support chat, and maps need functional cookies to work properly. For the best ACP experience, we recommend accepting all cookies.
Q: Will my preferences be remembered?
A: Yes, unless you clear your browser cookies or use private browsing mode.
Q: What are essential cookies?
A: These handle login, security, and basic website functions. They're required for ACP to work and can't be disabled.
Q: Does rejecting cookies affect my patient data?
A: No, your clinical and administrative data in ACP is completely unaffected by cookie settings.
Q: The cookie banner keeps appearing - why?
A: This usually happens if you're in private browsing mode or if your browser is blocking cookies. Try regular browsing mode or check your browser settings.
Q: How often will I be asked about cookie preferences?
A: You'll see the consent banner on your first visit, after clearing browser cookies, or once per year when your consent expires. Your preferences are automatically renewed each time you make a selection.
Q: Does ACP keep records of my cookie choices?
A: Yes, ACP maintains detailed logs of your consent preferences for compliance purposes. This includes when you gave consent, what you consented to, and any changes to your preferences. These records help ensure we respect your privacy choices.