You can view form and case history, such as when a form was edited, if the form has been deleted and if any case details change, such as key safe number.
This is a useful feature if forms have been deleted or edited a number of times. You can view who edited them and when, as well as what was edited on the form.
View history
To view the history, follow these simple steps:
Click the three-line menu.
Select the service the service user is under.
Select the service user.
From the left-hand panel, select History.
Here you can view the form and case history.
Forms unavailable on Web
Forms submitted from mobile may not appear on the web interface for the following reasons:
Missing due to permissions: If a form is linked to a visit type and the carer does not have Edit permissions on the Case entity, the app will still allow the carer to complete and submit the form from mobile. However, the form will not appear on the web interface or in the case file history, even though it has been successfully submitted.
Visit not associated with a case: If the form is submitted during a visit that is not associated with a case file, the form will not appear on the web interface.
Temporary visibility during sync: When a form is submitted during a visit and the carer syncs their device, the system may temporarily remove and then re-add the form during each sync. While this can make it look like the form disappeared in the history, it is still available and will show as re-added.
Conflicting edits: If a form is submitted during a visit that hasn't been ended, and a web user edits the form before the carer syncs their device, the sync process may remove the original version of the form.