What You Need to Know
Smart Notes works better when you tell it what you want. Every form field in ACP has an "Instructions" box where you can guide the AI.
These instructions help Smart Notes understand exactly what information belongs in each field.
Time needed: 30-45 minutes per form
Time saved: 30-45 minutes per assessment
Payback: After just 2 uses
How to Add Instructions
In your ACP form builder, every field has an Instructions tab:
Simply add clear guidance in this box. Care workers will see these instructions on their forms, and Smart Notes uses them to place information correctly.
Quick Wins - Update These First
Yes/No Questions
Before: "Does the client need help with meals?"
After: "Does the client need help with meals? Say yes or no. If yes, describe the help needed."
Open Text Fields
Before: "Morning routine"
After: "Morning routine - State wake time, then personal care needs, breakfast routine, and medications. Keep to 3-4 sentences."
Lists and Multiple Items
Before: "Current medications"
After: "Current medications - List each medication with a pause between each one."
Time and Date Fields
Before: "Next review date"
After: "Next review date - Say the full date like '15th January 2025'"
Which Forms to Update First
Daily visit notes - Used most frequently
Initial assessments - Save the most time (60+ minutes each)
Care plan reviews - Monthly requirement
Risk assessments - Critical for compliance
Real Results
Without instructions: 60-70% accuracy, 10-15 minutes fixing errors
With instructions: 80-95%% accuracy, 2-5 minutes, minor tweaks
Common Problems - Quick Fixes
"Information appears in the wrong fields"
Add clearer instructions to each field: "Only include [specific information] here"
"Too much or too little detail"
Add length guidance: "Answer in 2-3 sentences" or "Give brief yes/no answer"
"Multiple people speaking confuses"
Add context: "About the service user only" or "Family member's views"
"Medications or medical terms wrong"
Add format guidance: "Spell out medication names clearly, include dosage"
Remember
Instructions help both care workers AND Smart Notes
Well-instructed forms work the first time, saving hours weekly
You can update instructions anytime without form re-approval
Test changes with a mock recording before rolling out

