This hotfix resolves an issue affecting Branch Admins who were unable to update activities on cases in branches they manage, which was also causing mobile sync failures for affected care workers. It also addresses an issue where incorrect medication records were appearing on historical visits. Both issues have now been resolved and normal operation restored.
What's Been Improved
Branch Admin Activity Access - we have made an improvement to how Branch Admin access works in Access Care Planning. Branch Admins can now view Care Plan activities for any customer in their branch without needing Role-Based Access at the case level. Completing or not-completing an activity still requires them to be added to the case, to ensure the right people are recording care outcomes.
What's Been Fixed
We have resolved defects regarding medication records displaying incorrectly on historical visits.
How this version will be made available
Server v8.2.10.3 will be rolled out to customer environments on Thursday 1st October 2026 at 23:00 (BST).
Maintenance window: 11:00 PM - 11:30 PM (BST)
Expected downtime: Up to 5 minutes during the maintenance window
Coming Soon
Documents within Forms -- The ability to attach and manage documents directly within form submissions, providing a more complete record within a single workflow.
Activity-Level Day-Based Frequency -- Configure activity frequencies at the individual day level for more precise scheduling and care planning.
Smart Notes for Visit Notes -- Extend Smart Notes voice transcription capability to visit notes, enabling care workers to record visit notes hands-free using voice input.