Help & support
Find the right support resources for your needs.
By Lucy1 author9 articles
- Support made simple in Access Care PlanningFind technical help and support with Access Care Planning.
- Customer Success Plans explainedUnderstand the level of support available to you for your products.
- MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
- Unable to see the Access Digital AssistantIn this article, we explain how to resolve the issue if you are unable to see the Access Digital Assistant since the 8.2.5.1 release.
- Get entitlement supportWe explain how to request contacts to be added your support entitlements.
- Register for alerts on the status dashboardThis article explains how to subscribe for alerts on the Access Care Division status dashboard and how to unsubscribe from the alerts.
- New status dashboardIn this article, we explain how to navigate the status dashboard.
- Out of hours support for P1 issuesOut if hours support process.