Troubleshooting
Resolve issues affecting form performance.
By Lucy and 1 other2 authors5 articles
- Why forms display differently on mobile versus webExplains why forms look or behave differently on the ACP mobile app compared to the web console, covering simplified rendering, hidden field logic, images, and paragraph formatting.
- Why form scores and calculated fields are not updating correctlyHow ACP form scores and calculated fields work, common reasons for incorrect totals including Waterlow risk assessments, and steps to diagnose and fix form rule configuration issues.
- Unable to see images on a formIn this article, we explain why you may not be able to view images and signatures on a form in the Access Care Planning app.
- Date format defaults to JanuaryIn this article, we explain why the date format defaults to January and how to resolve this.
- Form submission troubleshooting guideStep-by-step guidance for the most common form submission problems: form will not save, mandatory field blocking submission, internal server error, and form disappeared after submission.