If you can't see a signature or photo via the mobile app but they appear fine on the web console, this is due to a tenant preference. To amend this, please follow these steps.
⚠️Important: This can only be completed by a tenant administrator.
Click the three-line menu.
Click Configuration, then click Tenant.
Click Preferences, search for Download Images.
Set this to yes, then scroll to the bottom and click Update.