When you try to log in to the Access Care Planning web console and receive the error We're Sorry... You don't have access to view the web portal. Please contact your administrator if you think you should have access.
This message is displayed when the user account you're attempting to log in with does not have the web access option enabled. A tenant administrator can enable this for you by following these simple steps:
Click the three-line menu.
Click Configuration, then click Employee.
Find the relevant employee.
Toggle the Web Access option from off to on.
📌Note: You cannot enable web access for user types, carers, or branch administrators until they are assigned to a branch.