Settings
Adjust system settings to match organisational needs.
By Lucy and 1 other2 authors15 articles
- Tenant preferencesIn this article, we explain what all the tenant preference settings mean.
- How to request a contract change, module cancellation, or account closureWho to contact and what to expect when you need to cancel, downsize, or close your Access Care Planning account.
- What happens when you cancel Access Care PlanningWhat happens to your data when your Access Care Planning contract ends, and what steps your organisation should take before access is removed.
- Self-support toolIn this article, we explain how to use the self-support tool.
- Two factor authenticationIn this article, we explain how to enable or remove two factor authentication or one time password.
- You don't have access to view the web portalIn this article, we explain how to resolve the error you don't have access to view the web portal.
- Password resetIn this article, we explain how you can reset you Access Care Planning password.
- Data sent from rostering systemsIn this article, we explain what information is sent from your rostering system to Access Care Planning.
- File size limitIn this article, we explain the file size limit for photos and documents.
- Unable to log in from SafariIn this article, we explain why you are unable to log in to Access Care Planning from Safari.
- Branch has not integrated from Access Care RosteringIn this article, we explain why a branch has not integrated from Access Care Rostering and how to resolve it.
- Change tenant settingsIn this article, we explain how to change tenant settings such as the tenant name and the tenant logo.
- Rostering system integration timesIn this article, we explain how often Access Care Planning receives updates from your rostering system.
- Understanding of how GMT to BST clock change affects visit schedulingDaylight saving between Access People Planner and Access Care Planning.
- Requesting a branch renameRequesting a branch rename across Access Care Planning and Access People Planner or Access Care Rostering.