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2 authors13 articles
Tenant preferencesIn this article, we explain what all the tenant preference settings mean.
How to request a contract change, module cancellation, or account closureWho to contact and what to expect when you need to cancel, downsize, or close your Access Care Planning account.
What happens when you cancel Access Care PlanningWhat happens to your data when your Access Care Planning contract ends, and what steps your organisation should take before access is removed.
Self-support toolIn this article, we explain how to use the self-support tool.
Two factor authenticationIn this article, we explain how to enable or remove two factor authentication or one time password.
You don't have access to view the web portalIn this article, we explain how to resolve the error you don't have access to view the web portal.
Password resetIn this article, we explain how you can reset you Access Care Planning password.
Data sent from rostering systemsIn this article, we explain what information is sent from your rostering system to Access Care Planning.
File size limitIn this article, we explain the file size limit for photos and documents.
Unable to log in from SafariIn this article, we explain why you are unable to log in to Access Care Planning from Safari.
Branch has not integrated from Access Care RosteringIn this article, we explain why a branch has not integrated from Access Care Rostering and how to resolve it.
Change tenant settingsIn this article, we explain how to change tenant settings such as the tenant name and the tenant logo.
Rostering system integration timesIn this article, we explain how often Access Care Planning receives updates from your rostering system.