Two-factor authentication (2FA) adds an extra verification step to the Access Care Planning web portal login. This article explains how to enable it and how to request its removal.
Enable two-factor authentication
Any user with web access can enable two-factor authentication on their own account by following these steps:
Log in to the Access Care Planning web portal.
Click on the account name in the top right corner.
Click Manage Account.
Under account management on the left, click Authenticator.
Follow the authenticator steps to link an authenticator app.
Remove two-factor authentication
⚠️ Important: Removing 2FA from a user account must be done by the Access Support team. Tenant Administrators cannot remove 2FA themselves. A support case is required.
To request removal of two-factor authentication for a user, raise a support case via the Access Digital Assistant.
When raising the case, include the following information so the team can action it without delay:
The exact ACP username the 2FA should be removed from (e.g. 2-123@1000456).
Confirmation that you are a Tenant Administrator for the account.
📌 Note: If a user is being prompted for a one-time password (OTP) unexpectedly and cannot log in, see the Unable to login to the Access Care Planning app article for the full list of login troubleshooting steps.