We're pleased to announce the release of Android 7.13.0 for the Access Care Planning mobile app, bringing updates to Smart Notes, sync reliability improvements, and a number of fixes reported by users.
New features
Fewer unnecessary prompts when ending a visit
Access Care Planning now only asks you for a reason when a visit ends meaningfully earlier or later than planned, based on your organisation's configured tolerance.
How it works
Click End Visit as normal.
If the difference between the actual and planned end time is within your organisation's configured Visit Variance Threshold, you move straight to visit completion with no prompt.
If the difference is greater than the threshold, you're asked to select a reason, as before.
What it means for you
Fewer prompts for small, insignificant timing differences.
More consistent reporting on the variances that genuinely matter.
A warning before you lose a Smart Notes transcription
If you tap back while a Smart Notes voice transcription is in progress, Access Care Planning now warns you before the transcription is lost.
How it works
Start a Smart Notes voice transcription as usual.
If you tap back while it's still transcribing, a dialog asks you to confirm.
Select Stay to return to the transcription, or Exit to discard it.
What it means for you
Fewer transcriptions lost to an accidental tap.
More reliable syncing for large data sets
Access Care Planning now handles large sync responses more reliably, reducing the chance of a sync running indefinitely after an out-of-memory error.
How it works
Continue syncing as normal. This happens automatically in the background.
What it means for you
Fewer stuck or endless sync attempts on devices handling larger data sets.
Accurate last sync time in Tenant Preferences
The last sync time shown in Tenant Preferences now reflects the correct value.
How it works
Open Tenant Preferences to see the corrected last sync time.
What it means for you
You can trust the sync time shown when checking whether your device is up to date.
Notifications no longer reopen cancelled visits
Tapping a visit start or end notification no longer opens a visit that's since been cancelled.
How it works
Notifications for a cancelled visit are cancelled along with it, so they won't reopen the visit if tapped.
What it means for you
You won't be able to accidentally modify a visit that's already been cancelled.
Case images download reliably when you follow a case
Images attached to a case are now downloaded reliably when you start following that case.
How it works
Continue following cases as normal. Images now download automatically.
What it means for you
Images are available when you need them, without extra steps.
Quick feedback on Smart Notes voice recordings
After you submit a form completed with Smart Notes, you may be asked a short question about how well the voice recording worked. You won't be asked again for 30 days.
How it works
Complete and submit a form that Smart Notes populated.
If you haven't been asked in the last 30 days, a short prompt appears asking how well the voice recording worked for you.
Select thumbs up, thumbs down, or dismiss the prompt. Selecting thumbs down shows an optional comment field.
What it means for you
Your feedback helps us improve the accuracy of Smart Notes.
The prompt doesn't block your work, and won't reappear for a month once you've responded or dismissed it.
Clearer sync failure error messages
If a sync fails, you'll now see a more specific error message describing what went wrong, rather than a generic "service unavailable" message.
How it works
If a sync fails, check the error message shown. It now describes the specific issue where possible.
What it means for you
Easier to understand and resolve sync issues without needing to contact support.
Bug fixes
Fixed an issue where visits showed the wrong hour.
Fixed an issue where selecting a user from the user picker removed the whole table on the mobile app.
Fixed an issue where a medication comment entered during a visit wasn't sent to the server
Fixed an issue that stopped a form being submitted when the user picker or customer picker components were mandatory.
Fixed an issue with concurrent syncing on a freshly installed app.
Fixed an issue that stopped a form being completed when its instructions contained a large amount of data.
Fixed an issue where carers were signed in as a Primary Carer after choosing to be the Secondary Carer.
Fixed an issue where form display columns showed raw formatting tags instead of formatted text in the form overview.
Fixed an issue where hidden section rules weren't applied when a field used a default value.
How this version will be made available
This update will be made available in the Google Play Store starting with 26 August 2026.
The update will be available for download through the Google Play Store. You'll be prompted to update when you next launch the app, or you can update manually via the Play Store.
Coming soon
Smart Visit Notes – recording the visit notes with the full power of Smart Notes functionality
Form Documents – upload, preview and delete attachments on a form record
Minimum Requirements
Operating System | Android 11.0 |
Screen Resolution | 800*640 |
Memory (RAM) | 4GB |
Storage | 1GB |
GPS | Yes |
Camera | Yes *
*to use the following functions on the app: QR Codes for visit verification Taking photos to upload / annotate within forms Uploading pictures from camera roll to forms (i.e. blank body map to annotate) |
Recommended Specifications
Operating System | Android 14.0 or above |
Screen Resolution | 800*640 or higher |
Memory (RAM) | 4GB+ |
Storage | 1GB+ |
Camera | Yes |
GPS | Yes |
NFC | Yes |