If you are unable to save a new medication to the service user's care plan, this could be due to how your settings are configured or if the medication has been deleted previously and has a custom schedule.
📌Note: Make sure all mandatory fields are filled in when adding medication to the care plan.
Settings
If your medication level and dispense from settings are set to yes, and medication levels are not in use, you would need to amend these settings. To do this, follow these simple steps:
Click the three-line menu.
Click Configuration, then click Tenant.
Click Preference.
Search for Set 'Medication Level' mandatory? and Set 'Dispense From' mandatory?
Set both fields to No.
If you would like to use medication levels and where medication is dispensed from, you'd need to set up activity codes and create the medication levels. To do this, follow this handy guide.
Custom schedule
If the medication was previously added to the service user and had a custom schedule and has since been deleted, the medication will not save to the care plan. To amend this, follow these steps:
Click the three-line menu, then select the relevant service.
Select the relevant service record.
From the left-hand panel, click Care Plans.
Select the relevant care plan.
Using the dropdown, change default view to audit view.
Look to see if the medication exists.
Click the pen icon to edit, then remove the custom schedule.
Click Save.
Add the medication back to the care plan.