Open ACP Mobile on your Android device.

When a connectivity issue occurs, the app automatically determines whether there is a problem with the ACP server or your own network connection.

A status indicator appears in the app showing your current connection state: Online, Server Issues, or Connection Problem.

If the server becomes unavailable, the app automatically switches to offline mode, giving you full access to your locally cached visits, service user records, and care plans.

A brief notification appears when your connection status changes, so you are always aware of what is happening.

When the server is restored, the app reconnects and syncs your data automatically in the background.

You will no longer be left uncertain about why the app is not syncing. Clear status indicators explain exactly what is happening.

Server maintenance periods no longer interrupt your care delivery, as the app switches to offline mode automatically and keeps all your cached data accessible.

You can distinguish between a server issue and a local network problem, so you know whether to wait or to troubleshoot your own connection.

To access the visit summary:

You can quickly understand what care was recently delivered and how the service user is doing, without reading through fragmented notes.

Time spent reviewing notes before a visit is significantly reduced, helping you focus on delivering care.

If the summary service is unavailable, you always have a direct route to the underlying notes, so your visit is never delayed.

Visit timestamp integrity - From this release, ACP Mobile captures a verified timestamp in the background each time a carer clocks on or off a visit. There is no change to the carer's experience - this happens silently and automatically. The verified timestamps help build a reliable audit trail for visit records, supporting the accuracy and integrity of your care data.

Unable to call the secondary carer during a double-up visit - On Android devices, tapping the secondary carer’s phone number during a double-up visit did not initiate a call. This has been fixed and carers can now call their co-worker directly from within the visit screen.

Smart Notes recording freezing when Bodymaps is present -When a recording was made within a visit that also contained a Bodymap, the “Processing Recording” spinner would hang indefinitely rather than completing and auto-filling the transcription. This has been resolved.

User-picker field content cleared by the mobile app - When a user-picker field on a form had been populated from the web console, opening the form in

edit mode on Android was incorrectly clearing that value. This has been fixed and pre-populated user-picker fields are now preserved.

Amended visit not updating on the device - When a visit’s end time was amended in the back office after the carer had already synced the visit to their device, the updated time was not reflected on the phone. This sync issue has been resolved and visit amendments now appear correctly after the next sync.

Case field not displaying the full content - Paragraph-type case fields accessed directly from the visit dashboard were being truncated when the content exceeded a certain length. The full field content is now displayed correctly.

Document rendering issues for certain file formats - Legacy .doc files containing older character encoding were rendering as garbled symbols on Android rather than displaying the correct text. This has been fixed and affected documents now render correctly.

Documents within form records