Overview
We are pleased to announce the release of iOS v7.11.0. This release introduces two significant new capabilities: an intelligent offline mode that automatically detects server availability and keeps carers working without interruption, and an AI-powered visit summary that gives carers a quick overview of a service user’s recent care history before they start a visit. Alongside these features, this release includes a number of bug fixes addressing visit sync reliability, Smart Notes, document rendering, and form field display.
New Features
Enhanced offline mode
ACP Mobile now intelligently detects whether a connectivity issue is caused by a server outage or a problem with your local network, so you always know why the app is not syncing and what you can still do.
How it works:
Open ACP Mobile on your iOS device.
When a connectivity issue occurs, the app automatically determines whether there is a problem with the ACP server or your own network connection.
A status indicator appears in the app showing your current connection state: Online, Server Issues, or Connection Problem.
If the server becomes unavailable, the app automatically switches to offline mode, giving you full access to your locally cached visits, service user records, and care plans.
A brief notification appears when your connection status changes, so you are always aware of what is happening.
When the server is restored, the app reconnects and syncs your data automatically in the background.
What this means for you:
You will no longer be left uncertain about why the app is not syncing. Clear status indicators explain exactly what is happening.
Server maintenance periods no longer interrupt your care delivery, as the app switches to offline mode automatically and keeps all your cached data accessible.
You can distinguish between a server issue and a local network problem, so you know whether to wait or to troubleshoot your own connection.
Knowledge Base Article: Enhanced offline mode
AI-generated visit summary
Before starting a visit, carers can now tap to see an AI-generated summary of the service user’s last five visit notes, grouped into care categories such as Medication, Personal Care, Nutrition, Mobility, and Wellbeing. This gives you the context you need in seconds, without reading through every previous note.
Note: The AI Visit Note Summary feature is introduced in this release and will be fully enabled upon the release of ACP Server 8.2.10 to all users. The ability to manage this feature via tenant preferences will be available to users on 7.12 mobile and ACP Server 8.2.10.
How it works:
To access the visit summary:
Open ACP Mobile and navigate to an upcoming or active visit.
Tap the “View Summary” section on the visit screen to expand it.
A loading indicator is shown briefly while the summary is being prepared.
The summary appears as bullet points grouped by care category, with a label indicating how many visits it is based on (for example, “Based on last 5 visits”).
If the summary cannot be generated, a message is displayed with a link to view the visit notes manually, so you are never blocked from starting your visit.
The section is only shown when the service user has at least one prior completed visit note.
What this means for you:
You can quickly understand what care was recently delivered and how the service user is doing, without reading through fragmented notes.
Time spent reviewing notes before a visit is significantly reduced, helping you focus on delivering care.
If the summary service is unavailable, you always have a direct route to the underlying notes, so your visit is never delayed.
Knowledge Base Article: AI-generated visit summary
Improvements
Clearer indication that location retrieval is in progress when starting a visit - When tapping Start Visit on iOS, the app now displays a clearer visual indicator to show that location retrieval is in progress, so carers can see that the app is working rather than appearing unresponsive.
Visit timestamp integrity - From this release, ACP Mobile captures a verified timestamp in the background each time a carer clocks on or off a visit. There is no change to the carer's experience - this happens silently and automatically. The verified timestamps help build a reliable audit trail for visit records, supporting the accuracy and integrity of your care data.
Bug Fixes
Hidden form rules not applied correctly on iOS - Conditional visibility rules on form components were not being evaluated correctly on iOS, causing fields that should have been hidden to remain visible.
User-picker field content cleared by the mobile app - When a user-picker field on a form had been populated from the web console, opening the form in edit mode on iOS was silently removing that value. This has been fixed and prepopulated user-picker fields are now preserved when editing forms on iOS.
How this version will be made available
This update will be made available in the App Store starting May 27th.
Availability: The update will be available for download through the App Store. Users will be prompted to update when they next launch the app, or can update manually via the Play Store.
Coming soon
Documents within records
Minimum Requirements
Operating System | iOS 15 |
Phone | iPhone 65 |
Tablet | iPad Mini Gen 2 iPad Air Gen 1 iPod Touch Gen 6 |
Recommended Specifications
Operating System | iOS 17.0 or above |
Phone | iPhone 8 or Newer |
Tablet | iPad Air Gen 3+ iPad Pro 10.5” iPad Pro 12.9” Gen 2+ iPod Touch Gen 7+ iPod Mini Gen 4+ |